PRIVACY POLICY
Last Updated: 16 March 2026
Introduction
NeUSD (“NeUSD”, “we”, “our”, or “the Platform”) respects the privacy of our users and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when users access the NeUSD website, platform, or related services.
By using NeUSD services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect several types of information from users depending on the services used.
2.1 Personal Information
When users apply for services such as banking access, debit cards, or identity verification, we may collect:
• Full legal name
• Date of birth
• Nationality
• Residential address
• Email address
• Phone number
• Messaging contact IDs (such as Telegram or WeChat)
2.2 Identity Verification Information
For compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may collect:
• Passport or government-issued identification
• Proof of address documents
• Selfie verification or biometric confirmation
• Identification numbers associated with submitted documents
2.3 Financial Information
Where applicable, we may collect information related to financial services such as:
• Source of funds declarations
• Transaction activity related to platform services
• Banking application details submitted to partner financial institutions
2.4 Technical Information
When users access the platform, we may automatically collect:
• IP address
• Device information
• Browser type
• Website usage data
• Cookies and tracking technologies
How We Use Information
The information collected may be used for the following purposes:
• Providing and maintaining NeUSD services
• Processing applications for banking and financial services
• Verifying user identity and preventing fraud
• Complying with regulatory requirements
• Monitoring suspicious or illegal activity
• Improving platform functionality and security
• Communicating with users regarding service updates or promotions
Sharing of Information
NeUSD may share user information under the following circumstances:
4.1 Banking Partners
Information required for banking services may be shared with partner financial institutions for purposes such as account opening or debit card issuance.
4.2 Compliance and Legal Obligations
We may disclose information to regulatory authorities, law enforcement agencies, or government bodies where required by law.
4.3 Service Providers
NeUSD may work with third-party service providers such as identity verification providers, analytics services, and hosting providers.
These service providers are required to protect user information and use it only for authorized purposes.
Data Security
NeUSD implements reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse.
However, no digital platform can guarantee absolute security.
Data Retention
Personal information may be retained for as long as necessary to fulfill regulatory, compliance, and operational requirements.
Certain financial records may be retained for extended periods as required by applicable laws.
Cookies and Tracking
The NeUSD platform may use cookies and similar technologies to enhance user experience and collect analytical data.
Users may adjust browser settings to disable cookies; however, some platform features may not function properly without them.
International Data Transfers
Because NeUSD operates globally, personal information may be transferred and processed in multiple jurisdictions where service providers or banking partners operate.
User Rights
Depending on the jurisdiction of the user, individuals may have rights including:
• Access to personal data
• Request correction of inaccurate information
• Request deletion of personal data where permitted by law
Requests regarding personal data may be submitted through the contact information below.
Third-Party Services
The NeUSD platform may link to external services such as cryptocurrency exchanges or banking partners.
NeUSD is not responsible for the privacy practices of third-party services.
Users should review the privacy policies of those providers.
Policy Updates
NeUSD reserves the right to update this Privacy Policy at any time.
Users will be notified of material changes where required by applicable laws.
Contact Information
For privacy-related inquiries, users may contact:
info@neusd.io